Excerpt of Article by Ellen Stohl | New Mobility
Disney made a big change two years ago involving its Guest Assistance Card. The GAC was designed with the intent of helping people with significant disabilities bypass the potentially long lines for attractions to avoid any problems they may experience as a result of their disability. It was helpful to many people with serious disabilities, especially those with developmental disabilities, and it was greatly appreciated. But like many programs with similarly good intentions, the GAC was so abused and misused that in 2013, Meg Crofton, president of Walt Disney Parks and Resorts Operations in both the United States and France, announced the GAC would be terminated in favor of a new program called Disability Access Service.
According to Disney, “The Disability Access Service card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). A DAS card will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+.”
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Thanks to Ellen Stohl for writing the article; New Mobility for committing its resources to the article; Scott Brinegar/Snaps Studio for providing the photo; Google for helping me find the article; and all the other people who, directly or indirectly, made it possible for me to include the picture and text I used in this post.